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FAQ & Support

SEIGO Machinery manufactures high-quality aftermarket replacement cylinders. However, we are not a standard workshop. Our products are engineered to strictly match OEM specifications for brands like Komatsu, Hitachi, and CAT. We use the same material standards (ST52/E355 steel) and sealing kits (NOK/Hallite) as the original parts, ensuring they fit and perform exactly like the original but at a factory-direct price.

We are flexible. For standard models (e.g., PC200 Boom Cylinder), our MOQ is 1 unit. For custom hydraulic cylinders, we accept small batch orders. Our engineering team can create CAD drawings within 24 hours based on your samples or technical parameters (Bore, Rod, Stroke).

For in-stock components, we can ship within 3-7 days. For regular production orders, our standard lead time is 30-45 days. If you have an urgent project, please contact our sales team to check if we can activate our Rapid Production Track for you.

We offer a 12-month warranty on all hydraulic cylinders from the date of arrival. If any manufacturing defect (such as oil leakage or rod bending under normal use) occurs, SEIGO will provide free replacement parts or a new cylinder.

This is known as “winter shrinkage.” Rubber seals lose flexibility in freezing temps, causing temporary gaps. While common, persistent hydraulic cylinder leaking in winter often signals that your seals are aged and ready for a seal kit replacement or an upgrade to Low-Temp compounds before they fail completely.

This is a classic symptom of hydraulic cylinder drift caused by internal bypass. It means the piston seal inside the cylinder is damaged, allowing oil to leak internally from the high-pressure side to the low-pressure side. This requires an immediate cylinder replacement or rebuild to ensure safety.

To order the correct replacement hydraulic cylinder, you simply need three key dimensions: 1. Pin Diameter (rod and cap end); 2. Retracted Length (center of pin to center of pin); 3. Stroke Length. Contact our team if you need a diagram to help you measure.

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